At SnusNicotinePouchShop.com, we strive to provide fast, reliable, and secure delivery of our products while ensuring a smooth and transparent return process. Please review our policies below.

Shipping Policy

Processing & Dispatch

  • All orders are processed within 1–2 business days after payment is confirmed.
  • Orders placed on weekends or holidays will be processed the next business day.
  • Our products are dispatched directly from Sweden, ensuring freshness and quality.

Shipping Methods & Delivery Times

  • We offer trackable shipping options, including PostNord, UPS, and DHL.
  • Standard delivery times are approximately:
    • Sweden & Nordic countries: 1–3 business days
    • EU countries: 3–7 business days
    • Non-EU countries (where legal): 5–12 business days (subject to customs clearance)

Shipping Fees

  • Free shipping is available on orders over a specified amount (e.g., €80 or equivalent).
  • For orders below this threshold, shipping costs are calculated at checkout.
  • All prices include VAT where applicable. We cover all customs duties and fees for EU orders, so you pay no extra charges at delivery.

Shipping Restrictions

  • Due to legal regulations, we cannot ship snus or nicotine pouches to EU countries where snus sales are prohibited.
  • We do not ship to countries where the import of tobacco or nicotine pouches is restricted or banned.

Return Policy

Eligibility for Returns

We want you to be completely satisfied with your purchase. However, due to the nature of our products (tobacco and nicotine pouches), returns are only accepted if:

  • The item is unopened, unused, and in its original packaging.
  • The return request is made within 14 days of receiving your order.

Non-Returnable Items

  • Opened or used snus/nicotine pouches.
  • Products purchased on clearance or during special campaigns (unless defective).
  • Products that cannot be returned for health or hygiene reasons once unsealed.

Return Process

  1. Contact our customer service at support@snusnicotinepouchshop.com within 14 days of delivery to request a return authorization.
  2. Once approved, you will receive instructions on how to ship the product back to our returns center in Sweden.
  3. Customers are responsible for return shipping costs unless the product is defective or incorrect.

Refunds

  • Refunds are issued within 7 business days after the returned product has been inspected and approved.
  • Refunds will be processed to the original payment method.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery. We will replace the product or issue a full refund, including shipping fees.

Contact Us

For any questions about shipping, returns, or product availability, you can reach us at: