Welcome to SnusNicotinePouchShop.com. Below you’ll find answers to some of the most common questions about our products, shipping, payments, and policies.
Ordering & Payments
Q: What products do you sell?
We specialize in Swedish snus and nicotine pouches, offering a wide selection of top brands like ZYN, VELO, LYFT, White Fox, General, Skruf, and more.
Q: Is it safe to order online from your shop?
Yes, absolutely. Our website uses SSL encryption to protect your payment and personal details. Your privacy and security are our priority.
Q: What payment methods do you accept?
We accept:
- PayPal
- Bank Transfers
Instructions for payment by bank transfer or PayPal will be provided after you place your order.
Shipping & Delivery
Q: Where do you ship from?
All orders are shipped from our facility in Sweden.
Q: How long does delivery take?
Estimated delivery times:
- Sweden & Nordic countries: 1–3 business days
- European countries: 3–7 business days
- Worldwide (where legal): 5–12 business days
Q: How much does shipping cost?
We offer free shipping on orders over $80 (or equivalent). Orders under that amount will have shipping calculated at checkout.
Q: Can I track my order?
Yes, all orders are sent with trackable shipping options such as PostNord or UPS. Tracking details will be emailed once your order ships.
Q: Can I order snus if I’m in the EU?
Unfortunately, due to EU regulations, we cannot ship snus to EU countries where its sale and distribution is banned. Nicotine pouches may still be available depending on local laws.
Returns & Refunds
Q: Can I return my order?
Yes, returns are accepted within 14 days of delivery as long as products are unopened, unused, and in their original packaging.
Q: How do I return a product?
Contact our customer service to receive return instructions. Items must be returned to our Sweden-based returns center. Return shipping is at the customer’s expense unless the product is faulty.
Q: When will I receive my refund?
Refunds are processed within 7 business days after we receive and inspect the returned product.
Product Information
Q: What’s the difference between snus and nicotine pouches?
- Snus contains tobacco and is placed under the upper lip.
- Nicotine pouches are tobacco-free but still deliver nicotine in a similar format. They’re more discreet and legal in more countries.
Q: How should I store my snus or pouches?
Keep them in the refrigerator to maintain freshness, especially snus. Nicotine pouches can be stored in a cool, dry place.
Q: Are your products fresh?
Absolutely. We receive daily deliveries of fresh products and store them under recommended temperature-controlled conditions.